Help Desk Call Tracking Software – Who Should Go for It

Businesses that want to monitor and analyze the calls of their customers should use help desk call tracking software. You can easily track the ROI of your business as well as assess the intelligence of your customers by tracking their calls. Moreover, it also helps in assessing the level of performance of the agents of your business.

Some of the main benefits offered by help desk call monitoring software to a business may include:

Assess KPI of your agent: You can use help desk call tracking software to assess the KPI of you agent by monitoring the number of incoming and outgoing calls on each number, time, date and location of the caller, length of each call, and the quantity of business they can secure for you. It will help in reducing the number of unattended calls of your customers along with improving your schedule to devote time to your call center. It will also help in tracking the calls missed and attended by your agent.

Improve recording and routing of calls: Sometimes you may not receive calls from your potential customers. It can be due to routing the calls wrongly. Inbound calls can be routed to the right members of staff by using call tracking software. Thus you can control the routing of call as per the requirement of your customers.

Moreover, your help desk call tracking software can also record the inbound calls to give you a two-way benefit. On one hand, you can assess the performance of your agent while solving the problems of your customers and the business procured by him and on the other hand you can know about the products preferred by your customers and problems faced by them.

Improve marketing assessment and strategies: You can know more about the purchasing power and requirements of your loyal and potential customers through the history of calls recorded by your help desk call tracking software. It will also allow you to know the issues raised earlier by your customer and the action taken by your agent to solve their problems. It also helps you in improving the marketing strategies of your business as you know the issues and requirements of your customers. You can also improve the working of your business by discarding the ineffective strategies and focusing on the new ones.

Determine the ROI of your business: By tracking the calls through your help desk call tracking software you can determine the ROI of different products on the basis o the information thus collected. You can make a powerful assessment of the probable profits of your company by knowing the sources of the inbound calls by using one of the most efficient phone call tracking software.

Thus, help desk call monitoring software can help you in keeping pace with your customers along with monitoring the performance level of your agents. The information collected through this software can help you in improving the marketing, customer services, and sales of your business as well as measuring its progress.

When Should You Hire A Media Planning Advertising Agency In Boston

Advertising is a very complicated and multifaceted industry. Many companies try to handle this internally to find if they have taken more than they have invested. On the other hand, it works for some agencies, but it often becomes overwhelming and very difficult to stay within the relevant cycle.

Hiring a media planning ad agency may sound like an extravagance to the small businesses, but it can propel your business forward on a well-advised, structured, and ROI focused methods. This can always be an unparalleled level of experience that saves so much money and time. As an agency, you will be able to deploy the proven ways to get the result you are looking for. When you have a business who is looking for targeted growth, it’s your job to know the market, and how you can communicate with it. So, if you are facing issues, you must contact a media planning agency in Boston. Here, check the problems you can face and you can hire the same.

Progress is slower than expected

If you are not getting the targeted customers you have hoped for, it can be a big issue. This is the same thing so many start-ups face when they do not get the ROI they have targeted. However, if you hire a media planning ad agency, they will give you a solution, and you will be able to overcome the complicated situation.

Sales are stagnant

When you know that your company can do much more, but the moment you talk to the sales team, they just give you the reasons such as the leads aren’t good, and the clients are not taking an interest and so on. This situation must require a call to an action step. You have to hire a media planning ad company to revive you from the circumstances.

Incomplete projects

Many companies take up too much work on and they do not get finished at the deadline or just get ignored. This lowers the reputation of the company, and the sales start to drop. When you stagger to meet the deadlines, it will be a failure to get enhanced ROI. Here, you can hire a media planning agency, and they will offer you better investment, as they have the workforce to get everything done within the time. By this, no project of yours will wait in the queue.

Lost interest in marketing

This is not for everyone, maybe you have skills for another platform, like in networking, innovative product design, negotiation, or calculations. When you hire an agency, you can concentrate on the things you want to do and is passionate about. You can let your company staff focus on the marketing part.

The results are inconsistent

It can happen that your marketing strategies are not working as you have expected. You have tried a campaign but that has failed too. Hiring a media planning group will help you track everything, and offer you a strategy that will gain you a tangible solution.

You must hire a media planning advertising agency when you don’t have the budget for a full team. You will get a better solution for the projects.

Richardson Media Group Also Offers Following Services :

Digital Media Agency Boston
Boston SEO Services

Contact US:

Richardson Media Group

Address: 75 Congress Street, Suite 214, Portsmouth, New Hampshire
Phone: (603) 373-8866

Thing To Consider For Bathroom Sinks: Which Material Is The Best?

Bathroom is one of the most important places in your house. It is the place where you go every morning when you wake up first. Here, you get to freshen up yourself, wash your face, brush your teeth and wash your hands. Hence, having a sink in your bathroom is also very important. Choosing the right type of sink is a tough decision to make, especially with all those options available in the market. There are different factors that you have to consider such as size, shape, materials etc.

Factors to consider for bathroom sink

  • Size & shape: The most important thing that you have to consider is the size of the bathroom sink. Definitely, you have to consider the size and shape of the bathroom too for this. One thing that is extremely important is the space available in your bathroom. For a large sized bathroom, you can consider large oval sized or rectangular sinks. But for the smaller spaces, you need to choose a more compact-sized sink.
  • Right material: Once you decide on the size and shape of the sink you want, move to the next most important criteria i.e. the material. You need to choose some premium quality material with solid surface and great durability. There are different options available such as cast iron, stone, metals and glass.
  • Right type of mount: When you have chosen the size and the material, the next factor to be considered is the right type of mount. A clean and sleek look can be achieved with a solid surface and integrated sink. Also, if you want a smooth look with easy to clean feature, then you can choose under-mount sink. Also, there is a top-mount sink that can rest over the top of the counter.
  • Determine the style: Another important thing that you can consider is the style of the sink. Well, there are different types of styles available. Whether you want a traditional style or more of a modern and contemporary style, it depends entirely on the interior design of your house and bathroom.

Choosing the right material

If you are installing one of the best bathroom granite in Phoenix, then choosing the right material is very important. The most popular materials available for the sink are – porcelain, ceramic, stainless steel, wood, glass and natural stone. Ceramic and porcelain are quite durable with extremely strong surface. They can resist chipping and scratching. But it can get cracks if a hard or heavy object falls on it. Natural stones like granite, marble, sandstone and travertine can be used as a bathroom sink too. Even you can consider stainless steel sink as they are extremely durable and are 100% recyclable.

Final Words

These are some of the most important factors that you have to consider when it comes to choosing the right bathroom sink in Phoenix. You can talk to a professional contractor to help you in choosing the best sink and installing it in the right way. This is not only about your benefits but choosing the best bathroom sink can also help to maintain the aesthetics too.

Contact US:

Arizona Granite Boneyard
Address: 1035 E Curry Rd Suite A-1Tempe, Arizona
Phone: 480-378-3778

Steven C. Roach – American Professor of International Relations

Steven C. Roach (born November 1, 1964) is an American professor of International Relations who writes on global ethics, the politics of international law, critical international theory, minority rights, and South Sudan’s politics. He is currently Director of Graduate Programs (Ph.D. MA, MLA. MALACS) at the School of Interdisciplinary Global Studies at the University of South Florida.

Education and Career

Roach earned his doctorate from the Josef Korbel School of International Studies at the University of Denver in 2002. He received his M.A from San Francisco State University in 1995 and his BA from Colgate University in 1987. From 2002 to 2005 he was appointed visiting professor at Colorado State University at Pueblo and a visiting lecturer at the University of Colorado Boulder. In 2020, he served as the country expert of a USAID work team and its Democracy, Human Rights, and Governance (DRG) assessment report of South Sudan. Professor Roach South Florida is a member of several editorial and consultancy boards.

Ethical Values and Global Politics

A central focus of Roach’s work is the interaction of ethical values and political power. His recent work uses the relationship between decency and moral accountability to study the growing political pressures that threaten the liberal international order. In a 2016 interview with E-IR, he points out that the gap between humanitarian values and emotion has never been greater; that it is not simply the hostile emotions that explain right-wing populism, but liberalism’s detachment from these sentiments.

Politics of International Law

Roach is one the first political scientists to systematically explore the political forces shaping the International Criminal Court. His notion of political legalism functions as a pragmatic instrument to study how best to bring justice to the worst perpetrators of serious crimes. In an article published by Global Governance, he argues that the court cannot escape the effects of operating in an international system. It needs to confront this difficult and complex political reality of the ICC by devising new ways of thinking about its agency and by adopting the political strategies needed to balance the demand for global justice against the constraints of the international system.

Governance in South Sudan

Roach has conducted extensive field research in South Sudan and written on the many challenges of governance in South Sudan, Africa’s 54th state. His short essays have appeared in Foreign Affairs, African Arguments, and the Cairo Review of Global Affairs, and in 2019, he co-edited The Challenge of Governance in South Sudan. In 2017, he published an article in International Affairs, which argued that the unstable politics of accountability stems of South Sudan’s undeveloped institutions.


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Benefits Of Hiring A Rental Property Management Company

There is no doubt that having a rental property of your own can be of great benefit. It is a great way to have a passive income even after your retirement. Many people are looking for rental home which they can rent for their own needs. You can always find some tenants for your renting property if it is in right condition. It gives you more leverage, flexibility, high returns and tax benefits too. But looking after the rental property can be quite tough, especially if you have a full-time job or business to handle. For this, you can hire one of the best rental property management agencies in OKC.

Benefits of hiring a rental property management

There are many benefits of hiring one of the best management companies to look after your rental properties. Some of these are:

  1. Not your headache anymore

Managing a rental property is not an easy task. There are a lot of works and responsibilities that you may have to face when you are renting out a house. In order to minimize the responsibilities and make sure that you do not have to look much after the rental properties, it is better to hand over to a rental property management. They can help you to take care of the property just like their own and you can be at complete peace of mind.

  1. Screening of the tenants

You are renting out a property for the tenants to rent in. As much as it is important for you to get tenants, it is also important for you to screen the tenants. Not all tenants are good. Some can be a real problem when it comes to paying rents on time and also when it comes to taking care of the properties. But the rental property management comes with great experience and they can easily identify the problematic tenants. Also, they perform thorough screening and background check of the tenants before renting them.

  1. Marketing and ensure rent on time

Another benefit of the rental property management is that it will help in marketing of the rental property in the right way. It will also help you to ensure that the rents are paid on time. You don’t have to worry about the advertisements about your rental property and collection of the rent every month. The rental property management company will take care of all these smoothly and efficiently.

  1. Avoid legal problems

Hiring a professional management company to take care of your rental property will also help you to avoid any kind of legal problems. It will help you in keeping all the paperwork in place and manage the contracts with the tenants.


So, if you have a rental property, then you must hire one of the best and most reliable rental property management agency Midwest City. As mentioned above, they can help you in different ways. Eventually, this will save a lot of time for you and you can also focus on your work. You will get the payments of the rent transferred to your account every month while you are busy with your office and family.

Enriched Housing: What Are The Benefits Of Staying Here?

Elderly people or the seniors need someone to look after them and be with them all the time. But it is practically not possible for the younger generations to be with them 24-hours a day. They too have college, schools, offices and house works to do. All these can make the seniors feel lonely and alone in their home. Hence, choosing an enriched housing living can be a good idea. Here the older adults lives in an apartments with different services included in the package. If you are wondering how this enriched housing can be beneficial, read on.

Benefits of enriched housing

Here are some of the reasons why you need to choose the enriched housing for the elderly people or older adults like parents or grandparents:

  1. Better social life

As the enriched housing will have many people of that age group like that of your parents or grandparents, they can easily mingle with them. They can have a boring life at the older age, especially after the retirement. This can give them a better social life where they can talk with other older people of other apartments and enjoy there.

  1. Housekeeping and homemaking chores

Your loved ones do not have to worry about the homemaking and housekeeping chores. All these will be done by the maintenance and housekeeping staffs in the enriched housing community. These are all included in the package. Hence, you can be at complete peace of mind that your loved ones are simply relaxing and having a good time in this type of housing.

  1. Cooked meals served

Another great benefit of opting for the enriched housing is that they will get every meal of their day cooked by professional cooks or chefs. Of course, they also keep in mind about the basics requirements like allergies, vegetarian or non-vegetarian and the dos and don’ts of the foods.

  1. Physical fitness area

At this age, having a physical activity on daily routine is very much essential. You need to make sure that your parents or grand-parents are getting adequate physical exercises. These enriched housing societies come with dedicated fitness centers and experienced trainers to train them. Different free-hand exercises and yoga poses are being taught here.

  1. Medical help and personal care

The enriched housing takes care of both the medical help of the residents as well as their personal care. This ensures that the people are getting adequate medical attention. This can also ensure that they are getting complete care 24/7. So, whenever they need something, the staffs are just a call away to look for what they need.

Final Words

If you want your parents or grandparents to live a happy and relaxed life at this age, then assigning them to an enriched housing is a good idea. As you can see, these housing facilities come with a lot of benefits that can help your parent to live happily. But you need to make sure that you are choosing the best enriched housing society for your loved ones. You can search for them and also you can ask for recommendations too.

The Amsterdam At Harborside Also Offers Following Services :


Assisted Living in Great Neck NY

Contact US:

The Amsterdam at Harborside
Address: 300 E Overlook,Port Washington, NY
Phone: 516-472-6636

Benefits Of Window Replacement: Why Should You Consider Replacing It?

Windows are one of the most important parts of your house. You need to make sure that you are choosing the best quality windows for your house. But just like any other things in your house, this too cannot live forever. Windows do get damaged and they need replacement immediately. Besides providing enough security from outside invasion or theft, it also protects us from extreme climatic elements such as snow, wind, storm, thunder, rain and harmful UV rays of the sun. Moreover, the window replacement comes with many benefits. Read on to know more about it.

Benefits of window replacement

If you are looking forward for a window replacement in Oklahoma City OK, then you need to need to know the amazing benefits of new replaced windows. Here is a list of all the benefits:

  1. Increased home value

The old windows can make your home look outdated and ugly too. Hence, it is very important to consider replacing your windows after a certain point of time. It can help your home to be aesthetically more appealing as well as it can increase the home value. If you are considering to sell this house off in the future, then definitely this small investment can help you a lot.

  1. Improve home comfort

The newly installed windows will come with the best energy efficiency. They will help to prevent the outside colder air or heat waves from entering into your home. Hence, the temperature inside your house will remain the comfortable throughout the same. The outside temperature or climate will not conflict with the indoor one.

  1. Less energy bill

You can save your money by replacing the windows too. Though this is an investment, it will make sure that your house is energy efficient. As the outside climate cannot affect the temperature inside your house, you will not have to keep your heating or cooling machine on for long hours. This will save a lot of money on your energy bills. Eventually, replacing windows proves to be more cost-efficient.

  1. More security to the house

Replacing the windows can help you in providing more security and safety to your house. You need to know and understand that weak windows are easier to break in. Hence, your house is more vulnerable and it can be broken in by burglars and thieves anytime. But new replaced windows will be stronger and studier in nature giving complete security and protection.

Final Words

If you are wondering why you need to replace windows, then these above four points must be good enough for you. All you have to do is to search for the best window replacement service in Oklahoma City OK so that you can get the best experience. Replacing the windows also allow you to block out the outside noise completely. It enhances the curb appeal and it is also one of the low-maintenance solutions. It increases the comfort of your home and reduces the dusts or allergens in your house. Hence, there many benefits of getting your old or damaged windows replaced.

Home Renew Also Offers Following Services :

Door Installation OKC

Bathroom Remodel OKC

Kitchen Remodel OKC

Contact US:

Home Renew
Address: 722 N Broadway Ave Suite 301 Oklahoma City,OK
Phone: 405-437-2104

All-Inclusive Fishing Trips in San Lucas – All Those Include

Visitors from all parts of the globe come to San Lucas for some of the finest experiences in fishing. The water of San Lucas is legendary enabling people to have the best time fishing. Cabo San Lucas fishing is easily accessible from Los Cabos international airport inviting a huge number of travelers from all parts of the world especially the USA. San Lucas provides visitors a great fishing experience with nightlife to remember in the party town. Fishing is the principal activity of San Lucas that helps to draw millions of tourists to this area every year.

There are plenty of all-inclusive fishing trips provided by some of the best fishing charters. Top fishing trips among all are mentioned below:

Fishing in Cabo San Lucas

Kingfish Cabo

Kingfish Cabo is one of the most renowned all-inclusive fishing trips in San Lucas. Kingfish Cabo is very popular for its esteemed services inviting a lot of tourists from all parts of the world especially the USA. It is a completely all-inclusive charter in Cabo San Lucas that will give you the thrill you require. The fishing here starts at sunrise.

What’s included?

  • All visitors are first provided coffee with a heart full breakfast to get you going throughout the day.
  • Top-quality fishing equipment like ballyhoo for live bait, tackle, squid, teasers, and many others.
  • The prices mentioned are inclusive and do not have any hidden charges like credit card processing fees, permit fees, bait charges, and many more.
  • A private Chef is provided to prepare a proper meal that is fresh. Visitors dine on the fishes that are caught by them during the fishing trip.
  • There is an open bar for the entire charter. This bar includes beer, margaritas, rum, whiskey, vodka, and other mixers. Also for those who are non-alcoholic, there are bottled waters, soft drinks, and topo chico club soda.


Generally, these charter services provide three types of rides which are mentioned below:

The Halfer

Under the halfer this trip in the sea is for around 5 hours. It includes anywhere between 1 to 4 guests. The trip is all-inclusive as mentioned above. There are no taxes and extra fees. The cost of this charter is $850 for 4 people.

Full Timer

Under the full-timer, this trip in the sea is for around 8 hours. It includes anywhere between 1 to 4 guests. The trip is all-inclusive consisting of an open bar, breakfast, and lunch as mentioned above. Guests here are not charged any extra taxes and fees. The cost of this trip is $1275 for 4 people.

Going for it

Under the going for it plan the trip lasts for 6 hours which is neither too long and neither too short. It includes guests between 1 to 4 persons. This trip is all-inclusive consisting of an open bar, breakfast, lunch, and everything mentioned above. Guests are not charged any extra taxes and fees. The cost of this trip is $1020 for 4 people.

Visitors can come and make bookings in advance to have an uninterrupted experience of fishing in San Lucas.

Los Gringos Charters Also Offers Following Services :

Cabo Yacht Rental

Whale Watching Cabo San Lucas Mexico

Contact US:

Los Gringos Charters
Address:20924 Chester St, Castro Valley, CA
Phone: (866) 373-2905

The Role and Duty of a Criminal Lawyer in Richmond TX

Maintaining law and order across a state or a nation is important for the overall growth and development of the state or nation. In the US, several law colleges educate the nation’s law students to become successful law graduates. Both the civil as well as criminal lawyers in Richmond have their own set of goals and responsibilities. This blog underscores the role and duty of a criminal lawyer in Richmond TX.

Hire The Best Attorney To Fight Your Case

In Richmond TX there are several law firms and each maintains a web portal that highlights the services it offers to its clients. The competition among these law firms remains high and the best one is known to hire the services of highly qualified attorneys to protect the rights of the clients. The lawyers of the reputed law firm in Richmond, TX helps those who are charged with any type of crimes. The attorneys here use their skills as well as experience, a background to protect the rights, interests as well as the future of the clients. Criminal defense in Richmond, TX is driven by the client’s personal choices. The quality of the decisions made by the client depends on the quality of legal advice that the client obtain. If you are fighting a lawsuit in the Texas region then it is important on your part to hire the best attorney.

The Criminal Lawyer In Richmond Fights All Types of Cases

The best criminal lawyer in Richmond TX deals with all types of criminal cases like theft, shoplifting, gambling, using laser pointers, misconduct, leaving a kid inside a vehicle, public intoxication, driving under the influence of alcohol, possessing drug or alcohol as a minor, prostitution, possessing 2 ounces of Marijuana, prank calls to 911, lying to police, criminal trespassing, harassment, rioting, making terror threats, perjury, burglary, assault and bodily injury, resisting arrest, animal cruelty, carrying weapons, obscenity, homicides, forging a cheque, credit card abuse, false report or false alarm, interfering with child custody, improper video recording or photography, tampering with evidence, stalking, violation of protective orders, eacaping from felony custody, human trafficking, manslaughter, sexual assault, aggravated assault, btibery, bigamy, attempted capital murder, aggravated kidnapping, aggravated murder, causing severe bodily injury to senior citizens, child or disabled persons, trafficking kids below 14 years age, premeditated capital murders, treason, espionage, genocide, death resulting from aeroplane hijacking.

Obtain Free Legal Review Of Your Case Online

Irrespective of the criminal charges that a person is facing the best criminal lawyers in Richmond, TX is ready to help with their service. If you want to avail of the services of the criminal lawyers in Richmond, TX then you require to visit the reputed law firm in the region. You can visit the firm online, contact the attorneys using the contact number mentioned online, request a free legal review of your case. The highly qualified attorney studies your case in-depth, they prepare themselves to represent you in the criminal court of justice and fight your case. The qualified legal attorneys having loads of experience in criminal justice systems have higher success rates in winning a case for his or her clients.

Lawrence Law Firm, PLLC Also Offers Following Sevices :

Fort Bend County Criminal Lawyer

Fort Bend Drug Lawyer

Contact US:

Lawrence Law Firm

Address:695 Industrial Blvd #100, Sugar Land, TX
Phone: (281) 238-5819

Why To Buy A Luxury Apartment? Benefits of Living in Luxury Apartment

Everyone wants to live a lifestyle with all the luxuries and benefits. Having a luxurious apartment can definitely help you in enhancing the luxurious experience of your life. If you are looking for some apartments to buy for your living, consider the luxury apartments in Oklahoma. With rich interiors and stunning amenities, these apartments surely stand out from the rest. If you are in a dilemma about which apartment to buy as your home, then you are at the right place. Home is something that can make you feel happy, relaxed and content.

Why luxury apartments?

Everyone needs a home which they can call their own. Definitely, you too will have a dream home for your own where you can come back after the hectic day and simply unwind with your family or partner. Having a luxury apartment can be a great idea. The reason why people buy luxury apartments is it has a lot of amazing amenities to offer.

  1. Fitness area: Well, you do not have to go out of your complex to get yourself into a gym or yoga. All the luxury apartments come with the best in class gym and yoga facilities with all the essential equipment and tools there. You just need to make sure that you are opting for the membership over there and enjoy it thoroughly.
  2. Luxurious lifestyle: The main reason why the people love to invest in the luxury apartments is because of the luxuries it has to offer. Be it the conveniences like high-speed elevators, garden, swimming pool or simply the interiors, everything is amazing in the luxury apartments. You have to pick the best one to ensure that you are enjoying it thoroughly.
  3. Great investment: As we all know, real estate is one of the best investments that one can make. If you are looking for a great lifestyle and a great investment, then surely you can do it on a luxury apartment. After all, this investment will turn out to be more fruitful in the future. This will help you to get the best result too.
  4. Better maintenance: You may already know that the luxury apartments come with better maintenance staffs. So, when you are living in one of the luxury apartments in Oklahoma, you do not have to worry about the cleanliness, tidiness or maintenance. They will take care of everything.


So, from the above points it is conclusive that having a luxury apartment as your home can make it an amazing place for you to be when you are back. Whether it is the environment or the convenience, everything is just the best luxury apartments in Nichols Hills OK. All you have to do is to look for the best one in the city. Based on different factors, you can finally shortlist some of the best apartments. You also have to go there and visit personally to ensure that you are choosing the best one. As this is one of the hugest investments, you cannot take this lightly.

Contact US:

J Marshall Square
Address: 9017 N University AveOklahoma City, OK
Phone: (405) 702-0060