Category Archives: Call Tracking Software

What is a Call Tracking System?

A call tracking system helps you to track and segregate information about incoming phone calls. By using call tracking software, businesspersons get an idea about the marketing campaigns that are yielding more ROI. A call tracking system lets marketers determine the value of incoming calls that are received as a result of their marketing efforts.

What information can be gathered by tracking calls?

A call tracking system gathers information about the advertising campaign that your caller got the number from, his geographical location, the time, duration of the call, the overall number of incoming calls that your business receives, etc.

Also, it tracks if you had any missed calls or whether there were any repeat customers. These facts help you form a better idea about the performances of your marketing strategies and know more about your clients.

How does a call tracking system work?

A call tracking system works in two ways:

The first part involves the call tracking set-up. Here, you need to decide whether you want to have a local number or a toll-free number. You will also get to decide where you would like the calls to be sent; whether to your office, to the marketing team, or your home. Finally, you have to decide the marketing campaign that you want your number to be attached to.

The second half involves information collection. Each time you receive a call, an exclusive phone system tracks and monitors the call. The call tracking system makes a note of all the details of the call so that you can use it to improve the effectiveness of your advertisement campaigns.

What are the four methods of call tracking?

Call back: This feature allows customers to share their numbers on the website to receive a call back that is automated through mobile applications or web call back.

Call number track: This feature registers the incoming phone calls using particular tracking numbers and conventional phone servers.

Static number track: This feature allows marketers to have different phone numbers for online and conventional marketing channels like newspapers, billboards, radio, television, etc.

Dynamic call track: This allows websites to exchange contact numbers for each user who arrives on the sites.

What is Call Tracking Software?

A call tracking software tracks as well as records information about inbound phone calls. This includes the source of the call and the call recordings too.

Who should use call tracking systems?

A call tracking system can be used in any industry that depends on inbound calls to acquire more customers. From automotive to B2B, e-commerce to insurance, service professionals to marketing agencies; all kinds of businesses can benefit from call tracking systems.

It can be used by mighty businesses that are attempting to track their sales as well as by small businesses that are trying to enhance their local SEO. Businesses that are running several campaigns can use call tracking systems to find out where their traffic or leads are being generated from.

Why Lead Water Filtration System Is Necessary for Every Household

Much before the drinking water enters the sink, it goes through thorough treatment procedure to remove harmful impurities, dangerous bacteria along with unwelcomed invaders.

The best possible way for limiting chemicals is that you gulp down water after installing filtration system. The water is quiet safe, but it’s good to make it a lot more safe and delicious after taking next step. We have listed down ten reasons for adding lead water filtration system in your space.

Removal of lead of water supply

Most water supply systems have adequate amount of lead and it affects the wellness and health of your family. Unlike other contaminants and minerals, lead can’t get detected through naked eye and smell. Thus, if you reside in an old house, you’re at higher risk of getting lead in water supply.

Installation of water system for lead reduces and also eliminates lead exposure, but finding right lead water filter becomes challenging and takes a lot more than a day.

Biological and chemical contaminants

A lot of diseases producing pathogens lurk in water supply such as Giardia and norovirus that can be dangerous for your well-being. Many harmful chemicals such as lead, nitrates, glyphosate, arsenic, tetrachloroethylene and trichloroethylene lead to cancer and other serious illnesses.

The overflow from agricultural pesticides, landscaping, fungicides and insecticides have all such compounds and various other unknown ones as well. Two major issues mainly nearby rural areas are radiation and heavy metal poisoning. Lead water filter systems can avoid the serious risks associated with uranium, lead, barium and chromium poisoning.

Hard water

Still if the water doesn’t have those dangerous foreign contaminants, you would require water filtration systems for houses. Hard water calcium buildup deposits can affect water pressure with overall water quality. The deposits of lime scale can get over shower surfaces and can ruin the shower heads.

Chlorine

Chlorine is commonly used for water treatment and killing of bacteria, such as those causing the legionnaire’ disease. Treated water can retain little chlorine till it reaches home. Although, the level might seem safe, but the long term impact can be harmful.

Instead of taking chances, you need to take precautions that are required for safe drinking. The chlorine is harmful for younger babies and kids. They are a lot susceptible to deficiencies and cancers.

Avoid cheaper products while shopping

Shopping for a lead filtration system must be done with utmost care and only best quality products should be considered. Cheap models only filter contaminants of large particles. By this we mean that filter isn’t able to filter out chemicals, sediments and rust.

The water might appear clear to naked eye, but still it has chlorine and a lot other dangerous toxins.

Also, having expensive reverse osmosis filters can create a similar type of issue. These filters work really well and they take out all valuable minerals through water. These minerals are responsible for the hydration and health and provide water with a much balanced flavor.

The water filtration systems in whole-house water would typically cost a lot more compared to used filtration solutions.

Lead water filter apparatus for home is worthy of an investment and is a necessity for many people.

Nephros Inc. Also Offers Following Services : 

Dialysis Quality Water
Infection Control Water
Hemodiafiltration

Contact US:

Nephros Inc.
Address:380 Lackawanna Pl,  South Orange, NJ
Phone: (201) 343-5202

Help Desk Call Tracking Software – Who Should Go for It

Businesses that want to monitor and analyze the calls of their customers should use help desk call tracking software. You can easily track the ROI of your business as well as assess the intelligence of your customers by tracking their calls. Moreover, it also helps in assessing the level of performance of the agents of your business.

Some of the main benefits offered by help desk call monitoring software to a business may include:

Assess KPI of your agent: You can use help desk call tracking software to assess the KPI of you agent by monitoring the number of incoming and outgoing calls on each number, time, date and location of the caller, length of each call, and the quantity of business they can secure for you. It will help in reducing the number of unattended calls of your customers along with improving your schedule to devote time to your call center. It will also help in tracking the calls missed and attended by your agent.

Improve recording and routing of calls: Sometimes you may not receive calls from your potential customers. It can be due to routing the calls wrongly. Inbound calls can be routed to the right members of staff by using call tracking software. Thus you can control the routing of call as per the requirement of your customers.

Moreover, your help desk call tracking software can also record the inbound calls to give you a two-way benefit. On one hand, you can assess the performance of your agent while solving the problems of your customers and the business procured by him and on the other hand you can know about the products preferred by your customers and problems faced by them.

Improve marketing assessment and strategies: You can know more about the purchasing power and requirements of your loyal and potential customers through the history of calls recorded by your help desk call tracking software. It will also allow you to know the issues raised earlier by your customer and the action taken by your agent to solve their problems. It also helps you in improving the marketing strategies of your business as you know the issues and requirements of your customers. You can also improve the working of your business by discarding the ineffective strategies and focusing on the new ones.

Determine the ROI of your business: By tracking the calls through your help desk call tracking software you can determine the ROI of different products on the basis o the information thus collected. You can make a powerful assessment of the probable profits of your company by knowing the sources of the inbound calls by using one of the most efficient phone call tracking software.

Thus, help desk call monitoring software can help you in keeping pace with your customers along with monitoring the performance level of your agents. The information collected through this software can help you in improving the marketing, customer services, and sales of your business as well as measuring its progress.